STACYC orders shipped within Canada may be delivered via: Standard Ground, Express, or Priority services depending on your region.
Orders containing the 20HDRIVE Adult eBike are not eligible for expedited shipping methods due to Dangerous Goods regulations.
Orders shipping to remote areas or provinces such as Yukon, NWT, and Nunavut may have limited shipping options.
All shipping rates are calculated at checkout based on your address and the size/weight of the items.
Orders that include spare batteries must ship via Ground service only due to lithium battery restrictions.
We do not ship to P.O. Boxes.
Please allow up to 2 business days for order processing before shipment.
We do not ship to freight forwarding addresses or outside of Canada at this time.
All orders ship from our Canadian warehouse.
RETURNS
Orders may be returned within 30 days of delivery.
To initiate a return, please email us at support@ridestacyc.ca.
Returns are reviewed on a case-by-case basis and may be accepted or denied at the discretion of STACYC.
Items returned without prior approval will be refused.
Returned items must be in new, unused condition.
STACYC Canada is not responsible for return shipping costs and does not issue return shipping labels.